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CompTIA 220-603 Remote Support Technician
Protection files system security firewalls and Smart Cards
What are the first two steps that you as the Certkiller .com technician should takewhen disassembling a customer's computer?
A. Remove the case cover.
B. Remove all cables that are attached to the computer.
C. Move the computer to the work surface.
D. Shut down any running programs and turn the computer off.
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Answer: B, D
Explanation:
Things you need to do prior to moving the computer to your work area.
Shut down any running programs and turn the computer off.
Remove all cables that are attached to the computer.
Remove any floppy disks from their respective drives to prevent damage to either the
disk or the drive.
After checking once more to see that all the prerequisites have been dealt with, move the
computer to the work surface.
Incorrect answers:
A: This is not as essential as the list mentioned in the explanation.
C: Moving the computer to the work surface is not as essential as the steps mentioned in
the explanation.
Reference:
David Groth and Dan Newland, A+ Complete Study Guide (2nd Edition), Sybex,
Alameda, CA, 2001, pp. 348